We are currently experiencing a high volume of emails. Depending on the timing of our holidays and the volume of inquiries, it may take some time to receive a response.
We will respond in order, so please bear with us.
1. Depending on the nature of your inquiry, we may respond by phone or letter instead of email.
2. Please enter your personal information correctly. If it is incorrect, we may not be able to contact you.
3. Depending on the condition of the product and the nature of your inquiry, we may not be able to provide a response.
4. We may refuse to provide support if we cannot confirm the purchase of the product or if you report a defect a long time after the purchase.
5. Counterfeit products and items purchased from secondary markets such as second-hand shops or auction sites are not covered by after-sales support. Please be careful when purchasing products.
6. If you have set up domain-specific email reception, please configure your settings to allow emails from "@megahouse.co.jp".
7. Even if you have contacted us before, if you wish to contact us again, please fill out the inquiry form and contact us again.
8. We cannot accept product ideas or suggestions. We assume no obligation or responsibility whatsoever regarding such suggestions.
9. This is the after-sales service contact point for customers who purchased products intended for the Japanese domestic market within Japan.
10.Customer support is unavailable for any languages other than Japanese.
Also we cannot ship and receive products to any other destination outside of Japan.
Thank you for your understanding.
11. We may not be able to respond to requests made using methods other than those recommended by our company. Customers are prohibited from engaging in the following actions when making inquiries:
1. The act of making false applications or notifications, such as registering someone else's email address.
2. Business activities or acts for profit, or acts for the purpose of preparing for such activities.
3. Any act that damages the reputation or credibility of a third party or our company.
4. Using or providing harmful programs such as computer viruses, or any act that may lead to such use or provision.
5. Any act that violates or is likely to violate laws or regulations, or any other act that we deem inappropriate.
6. Reproducing all or part of the response from this office.
We will respond in order, so please bear with us.
1. Depending on the nature of your inquiry, we may respond by phone or letter instead of email.
2. Please enter your personal information correctly. If it is incorrect, we may not be able to contact you.
3. Depending on the condition of the product and the nature of your inquiry, we may not be able to provide a response.
4. We may refuse to provide support if we cannot confirm the purchase of the product or if you report a defect a long time after the purchase.
5. Counterfeit products and items purchased from secondary markets such as second-hand shops or auction sites are not covered by after-sales support. Please be careful when purchasing products.
6. If you have set up domain-specific email reception, please configure your settings to allow emails from "@megahouse.co.jp".
7. Even if you have contacted us before, if you wish to contact us again, please fill out the inquiry form and contact us again.
8. We cannot accept product ideas or suggestions. We assume no obligation or responsibility whatsoever regarding such suggestions.
9. This is the after-sales service contact point for customers who purchased products intended for the Japanese domestic market within Japan.
10.Customer support is unavailable for any languages other than Japanese.
Also we cannot ship and receive products to any other destination outside of Japan.
Thank you for your understanding.
11. We may not be able to respond to requests made using methods other than those recommended by our company. Customers are prohibited from engaging in the following actions when making inquiries:
1. The act of making false applications or notifications, such as registering someone else's email address.
2. Business activities or acts for profit, or acts for the purpose of preparing for such activities.
3. Any act that damages the reputation or credibility of a third party or our company.
4. Using or providing harmful programs such as computer viruses, or any act that may lead to such use or provision.
5. Any act that violates or is likely to violate laws or regulations, or any other act that we deem inappropriate.
6. Reproducing all or part of the response from this office.
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