Thank you for your continued patronage of MegaHouse products.
We have recently received inquiries regarding the paintwork on certain parts of the product in question, which we have been selling since March 2014.

We apologize for the inconvenience, but please refer to the information below and take the necessary steps.

Applicable product: Cyber Formula Collection Vol. 1 (TV Series), released in March 2014.

Asurada G.S.X

Asurada G.S.X (Rally Type)

Proto Jaguar Z-6

The areas A, B, and C mentioned above are designed so that customers can enjoy an even better finish by painting or otherwise applying their own paint.

Combine the included water-slide decals with the finished product to enjoy your preferred style of painting.

For any other questions, please contact our customer support center listed below.

MegaHouse Customer Service Center
Address: 241-22 Toyoshiki, Kashiwa City, Chiba Prefecture 277-0863
Navi Dial 0570-066-039
Telephone reception hours: Monday to Friday (excluding public holidays) 10:00 AM to 4:00 PM

Sincerely,

(C)SUNRISE

Due to the inherent properties of PVC products, the material itself may expand or contract with changes in temperature, which can cause parts to become stiff.

Warming the parts and connecting holes with a hairdryer or hot water will soften the material and make assembly easier.

(※Please be careful not to burn yourself when heating.)

The packaging is for protecting the product itself, and therefore, unless the damage affects the product itself, it will not be eligible for exchange. Please understand this in advance.

We apologize for the inconvenience, but please contact the MegaHouse Customer Service Center (Navi Dial: 0570-066-039) or use the inquiry form.

We apologize for the inconvenience, but please contact the MegaHouse Customer Service Center (Navi Dial: 0570-066-039) or use the inquiry form.

We apologize for the inconvenience, but please contact the MegaHouse Customer Service Center (Navi Dial: 0570-066-039) or use the inquiry form.

Due to the nature of the hand-painted nature of the product, there may be slight variations in color intensity and other imperfections in each item.

Please note that due to our specifications, we may not be able to fulfill all of your requests.

The items displayed at pre-release events are development samples.

Please note that the actual product may differ slightly from the image shown.

Please allow approximately one week for us to process your request after your product arrives at our company.

*Please note that we may experience significant delays in return shipments during the New Year's holiday period and other long holiday periods.

The approximate release dates are listed on the calendar on our website (http://www.megahobby.jp/products/sale_calender/).

The exact release date varies by store, so please contact the store directly for details.

We do not offer product appraisal services.

For any issues with the product, please contact the MegaHouse Customer Service Center (Navi Dial: 0570-066-039) or use the inquiry form.

Since the situation varies depending on the product, please contact the MegaHouse Customer Service Center (Navi Dial: 0570-066-039) or use the inquiry form for further information.

Please note that some products are already out of stock and we have ceased customer support for them.

We are unable to answer questions about products that have not yet been announced. Thank you for your understanding.

If there is sufficient demand from our customers, we may consider reselling the product.

Please note that we are unable to answer inquiries regarding the resale schedule of any of our products.